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SPA POLICIES

Please be sure to read before booking an appointment.

Your appointment is very important to us and reserved especially for you.  We understand that at times adjustments are necessary; therefore we require a 24 hour cancellation notice. Calling the day of your appointment does not leave us an enough time to reschedule the time slot. We will always do our best to accommodate your needs and thank you for your understanding, cooperation and patronage.

We REQUIRE a credit card on file for ALL appointments. The card is ONLY charged when we do not receive a 24-hour cancellation notice or if you do not show up to your appointment. Please understand, when you don't cancel your appointment with enough notice, we lose the opportunity to accommodate another guest. 

Appointments are confirmed by email, phone or text prior to service because life gets busy and we know how easy it is to forget an appointment. 

  • Please be on time for your appointment as showing up more than 5 minutes late will result in a shorter appointment time.

  • We recommend you arrive at least 5 minutes prior to your scheduled appointment time in order to take care of any necessary check-in procedures.

  • “NO SHOWS” will be charged 100% of the reserved service amount.

  • The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving all our clients.

  • Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

  • Licensed professionals perform your services under strict guidelines. We reserve the right to refuse services requested by our guests that are not conforming to our policies.​

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Returns

  • Due to FDA regulations, skincare products cannot be returned once they leave the premises.

  • Retail merchandise may be exchanged or returned within 14 days of purchase if you are not happy with them. All items must be in original form with tags attached and the original receipt.

  • Merchandise that is purchased on sale is final sale and may not be returned.

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Arrival Time

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